These have been challenging times for everybody in the care sector, so it is with extreme pride that we can report that Coate Water Care’s Downs View Care Home in Badbury, Swindon has been awarded an “Outstanding” rating in its latest report by the Care Quality Commission (CQC).
“Downs View is our first home to achieve an Outstanding rating with CQC,” says Jamie Smith, Projects & Development Director at Coate Water Care. “It is an amazing achievement for the management and staff of this home. It’s the highest recognition that a care home can receive from the regulator and we as a company are rightly proud. The rating was applied just before lockdown, so it has been difficult to celebrate with the team, but we are planning to do this once we are able to.”
According to the CQC report: “People received exceptional support from caring staff. Coate Water Care set out exceptionally caring values and there was evidence that all staff worked to this aim as people were at the heart of the service delivery.”
“The manager was extremely passionate and dedicated to providing person-centred care. They led their staff by example; mentored, motivated and inspired them.”
“The arrangements to provide activities were excellent. This enabled people to pursue their own interests and hobbies. There was an emphasis on encouraging social connections within the local community and people’s families. Activity coordinators were extremely passionate and worked with staff to create activities to ensure people were not isolated.”
“Staff were very proactive and responsive to meeting people’s changing needs. Staff knew people’s needs well and therefore they were able to provide personalised support that significantly enhanced people’s lives.”
“The design and décor, both internal and external, reflected evidence-based best practice standards for creating an environment that supported people living with dementia and memory impairments. Staff treated people and their relatives with utmost kindness and provided extra time for people to support them when they were in distress or feeling anxious. This quality was acknowledged in compliments received from relatives.”
“There were risk reduction measures in place to protect people’s health, safety and wellbeing. People’s medicines were well managed. Staff were recruited safely, and sufficient numbers were employed to ensure people’s care and social needs were met. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and in their best interests.”
“Coate Water Care’s caring nature has been nationally recognised and they were awarded the title of the “Member of the Year 2019” by the National Care Association. This award was based on achievements such as implementing innovative ideas, initiating sustainable change, providing exceptional care and positively improving ethos and culture.”
“We received exceptionally positive feedback from people, their relatives and staff who provided us with examples of how staff went the extra mile to deliver high quality care.”
“As you can imagine, these highly positive comments really mean a lot to all our wonderful carers and support staff at Downs View,” says Downs View manager, Tanya Ginese. “Huge congratulations to every last one of them!”
Downs View Care Centre, Badbury (Near Chiseldon), Swindon, SN4 0EU
To find out more about the home, please contact manager Tanya Ginese
Tel: 01793 740240 / tanya@coatewatercare.co.uk
